Shipping Policy

Effective Date: July 2026

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Thank you for shopping with Rummel Creek Candle Co. Every candle is thoughtfully handcrafted in small batches, and we appreciate your patience as we carefully prepare your order.

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Processing Time

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Orders are typically processed within 3–5 business days. During holidays, product launches, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

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Shipping Methods

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We want to make getting your Rummel Creek favorites as easy and affordable as possible.

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• SHIPPING RATES:

Orders up to $50 — $5.95

Orders $51–$99.99 — $9.95

Orders $100+ — FREE SHIPPING

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• LOCAL DELIVERY

Enjoy free local delivery in ZIP codes 77024, 77041, and 77079.

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• LOCAL PICKUP

Free local pickup is available in the 77041 area. Pickup details will be provided once your order is ready.

Available shipping and delivery options will be shown at checkout based on your order total and location.

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Order Tracking

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Once your order has shipped, you will receive a confirmation email with tracking information, when available.

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Shipping Delays

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Delivery estimates are provided by the shipping carrier and are not guaranteed. Rummel Creek Candle Co. is not responsible for delays caused by weather, carrier service interruptions, holidays, incorrect shipping information, or other circumstances beyond our control.

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Incorrect Shipping Information

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Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

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Lost or Damaged Packages

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If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the product, packaging, and shipping box so we can assist you.

If your package appears to be lost, please contact us. While we are happy to help work with the shipping carrier, Rummel Creek Candle Co. is not responsible for packages that are lost, delayed, or marked as delivered by the carrier.

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Questions

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If you have any questions about shipping or your order, we'd love to help. Please contact us through the contact information provided on our website, and we'll respond as soon as possible.